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CANCELLATION POLICY

Payment Terms:

  • All bookings will require a 50% deposit to secure a reservation at the time of booking. The final 50% will be due 30 days prior to the check-in date.

  • If payment is not made online by the guest through their guest portal, the administrative staff will be reviewing unpaid reservations 28 days out from arrival date and processing the remaining 50% with the card they initially made the reservation with.

  • If a reservation is made with a check-in date that is within 30 days, the entire balance (100% of reservation) will be due at the time of booking.

 

Cancellation Policy:

  • Reservations 7 or more nights will be able to cancel no later than 30 days prior to check-in date with a $50 cancellation fee, deducted from the initial deposit.

  • Reservations less than 7 nights will be able to cancel no later than 7 days prior to check-in date with a $35 cancellation fee, deducted from the initial deposit.

  • All cancellations MUST be in writing via email to cancellationsoc@shorebreakresorts.com. Failure to cancel in writing in the prior mentioned deadlines will result in the initial deposit being forfeited, and no refund will be given. 

  • If the final 50% payment is not made or the initial card does not successfully process, we will attempt to be contact the guest via phone with a final attempt through email over the course of 3 days. If contact cannot be made with the guest, the reservation will be forfeited with no refund and the unit will be made available again.

 

Fees:

  • All reservations are charged a $25 Booking Fee, as well as a $10 Parking Fee per nights booked. All online payments will have a 3.5% Credit Card Processing Fee.

 

CHANGE OF RESERVATION DATES POLICIES

  • Ebb Tide Suites Daily Cancellation Policy

    • To change reservation dates, we require at least 7 days notice prior to the arrival date. There will be a $35.00 service charge for changing dates. We recommend calling us to discuss.

  • Ebb Tide Suites Weekly Cancellation Policy

    • To change reservation dates, we require at least 7 days notice prior to the arrival date. There will be a $50.00 service charge for changing dates. We recommend calling us to discuss.

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